Privacy Policy

Information We Collect

When you reach out for furnace repair in Monterey Park or the surrounding areas, we collect the details you give us. That includes your name, phone number, email address, service address, and a description of the problem with your furnace or heating system.

We also collect basic technical information automatically when you browse our website. This includes your IP address, browser type, device type, pages you visit, and the time of your visit. We use this to keep the site running smoothly and to understand how people find us.

How We Use Information

We use your contact details to schedule your furnace repair, send appointment reminders, and follow up after the work is done. If you call or message us, we use that information to respond and to keep a record of your service history.

We also use website data to improve our pages, make our services easier to find, and ensure our online booking and contact forms work correctly. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to remember your preferences and understand how you interact with our pages. Cookies are small files stored on your device that help the site function and load faster.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to see how visitors use our site. These tools collect anonymous data like page views, clicks, and referral sources. This helps us understand what information is most helpful to homeowners looking for furnace repair.

We may also use third-party services for scheduling, messaging, or review collection. These providers have their own privacy policies, and we encourage you to review them if you use those features.

Data Sharing and Disclosure

We share your information only when it is necessary to complete your service. For example, we may share your address and phone number with a dispatcher or technician assigned to your repair. We may also share data with trusted vendors who help us run our website and business tools, but they are required to keep it confidential.

We do not sell, rent, or trade your personal information. We may disclose information if required by law, such as in response to a court order or to protect the safety of our team or others.

Data Retention

We keep your contact and service records for as long as needed to provide warranty support and to maintain accurate business records. When that information is no longer needed, we securely delete or anonymize it.

Website analytics data is retained according to the settings of the third-party tools we use. We do not keep personal data longer than necessary for the purposes described in this policy.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure connections for our website forms and limiting access to your data to team members who need it to serve you.

No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, please call us instead of submitting information online.

User Rights

You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also opt out of marketing messages at any time by telling us on the phone or by using the unsubscribe link in any email we send.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what data we collect and the right to request deletion. To exercise any of these rights, contact us using the information below.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.

We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.